Support
How can we help?
Most answers are right here. If yours is not, write to us and a real person will reply.
I bought on Etsy
Unlock your Etsy purchase in four steps.
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Open the link
Your Etsy download contains a link to the activation page of the AshenCodex app.
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Sign in or create an account
Free, with your e-mail address. Confirm it once from your inbox.
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Enter your order number
You find it in your Etsy purchase confirmation. Nothing else is needed.
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Activate or gift it
Unlock the tool for your account, or get a code to give it to someone else.
Says “already activated on another account”? Use the support form on that page and we will sort it out.
The term “Etsy” is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.
I have a code
Codes look like ASHEN-XXXX-XXXX-XXXX-XXXX. Capital letters, dashes and spaces do not matter.
Questions
Frequently asked
Is AshenCodex a subscription?
No. Every tool is a one-time purchase that stays in your account. There is no membership and no monthly fee.
Do I need an account?
Yes. Your tools, your data and your dashboard live in your account, so you can sign in on any device. Creating one is free.
Where do I find my products after buying?
In the app under My Products. From there you open tools, add their widgets to your dashboard and download files again.
Does it work offline?
The app starts without a connection and shows your latest data. Changes are saved on your device and sent as soon as you are online again. Signing in, purchases and codes need a connection.
Which languages are available?
English and German. More languages can follow without you losing anything.
Can I give a tool to someone else?
Yes. Etsy orders can create gift codes for unused units, and the recipient redeems them under Redeem a code.
Can I export or delete my data?
Yes, any time in Settings under Data & Privacy. Exports arrive as a download link, deletion is permanent.
Still stuck?
Write to us.
Signed in? The support form in the app sends your request with the right context. Otherwise use e-mail.
Support e-mail support@ashencodex.studio
TODO Placeholder address, the support channel is not decided yet (Q16).